Refund Policy

Payments are handled by Paddle

All purchases on Spark of Tales are processed by Paddle.com as merchant of record. Your receipt comes from Paddle, and refunds are issued by Paddle back to your original payment method.

Book purchases

A book purchase permanently unlocks a completed book. Because this is digital content delivered immediately, you agree to instant access at checkout. Even so, if something went wrong, for example a duplicate purchase, a technical fault, or the book is not what its page described, contact us within 14 days of purchase and we will make it right. Approved refunds revoke the book unlock.

Premium subscriptions

You can cancel Premium at any time from your profile. Cancellation stops future charges; your access continues until the end of the period you already paid for. We do not issue partial refunds for time remaining in a billing period, except where a technical fault on our side prevented you from using Premium, or where the law of your country requires it.

How to request a refund

• Use the receipt email from Paddle (it contains a direct support link), or
• email us at support@sparkoftales.com with the email address of your account and the approximate purchase date.

We respond within a few business days. See also the Terms of Service.